Return and Refund Policy

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Due to the nature of digital products, we cannot offer a refund due to a change of mind. It is therefore very important to carefully read the product page, title and description.

Because our planting plans are digital and can't be returned, your purchase is only eligible for a refund in the following situations:

• You purchased two of the same products identical – in this case we will refund you the duplicate purchase
• There is a technical fault with the product - First, please reach out with specific information about the technical issue. If you encounter a recurring error with the product files that cannot be resolved, please let us know. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the fault occurred. 
• The product was misrepresented in the description. – we consider a “misrepresented” product to be when the delivered item does not match the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.

We are unable to process refunds in following situations; 

· You no longer need the product

· You found another product you like better or you’ve changed your mind

· You don’t have the correct software to open the product 

· You bought the product by accident or failed to read the product description

· You feel the item is of low quality

· You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service

· You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue

· Your product purchase was made over 30 days ago.

All refunds are at the sole discretion of Plan My Border.